SuccessHub

Build a sustainable customer success practice for higher customer satisfaction, loyalty, recurring revenue, and expanded opportunity.

Drive Profitability

Discover how you can profit and grow by delivering value and new services throughout the customer lifecycle with Cisco.

Renewals

Modernize and optimize recurring revenue with an effective renewals management approach.

Lifecycle Advantage

Scale and maximize recurring revenue, automate processes, and uncover new opportunities.

Success Program Insights

Powered by Lifecycle Advantage, insights to help scale your practice.

Lifecycle Incentives

Combine incentives and rewards to drive software use, adoption and expansion.

Utilize Calculators

Quantify the value of transforming you business and predict how you can improve profitability by selling the CX Success Portfolio.

Use Case Enablement

Increase awareness of Cisco’s lifecycle methodology and the delivery support available to accelerate your customers in achieving their desired outcomes faster.

Expand your offers with the CX Success Portfolio

See how the Cisco CX Success Portfolio and collaborative intelligence can help you meet customer needs now while helping you develop and monetize your own new lifecycle services.

Success Tracks

Success Tracks offers a simplified suite of service solutions that provide more value for customers and easier selling opportunities for partners.

Partner Lifecycle Services

Partner Lifecycle Services allows eligible partners to deliver new CX services to customers under their own brand, enabled by Cisco-provided insights, analytics and offers.

Enterprise Agreement

Cisco Enterprise Agreement brings the power of the entire portfolio under a single agreement that can scale rapidly with the business agility customers need.

PX Cloud for Success Tracks

The PX Cloud is a platform that digitally connects partners, Cisco, and customers. It is a one-stop shop for Cisco Customer Experience (CX) Success Tracks, providing you with greater visibility into your customer’s IT environment.

Support Services Portfolio

Sell world-class technical support that goes above and beyond to resolve issues fast with our Support Services portfolio.

Business Critical Services

Cisco Business Critical Services provide packaged expertise, analytics, and insights that you can leverage to guide customers and create opportunities to sell more of your profitable services to deliver outcomes.

Transform your practice

Building a customer lifecycle practice is one of the strategic elements of our partner transformation framework for your ongoing success.

Customer Success Best Practices Guide 2022

A guide to building, optimizing and monetizing your Customer Success Practice.

Partner Transformation

Partner alongside Cisco to transform your practice and deliver to your customers the business outcomes they need.

Role Based Training and Certifications

Role-based training and examinations validate your skills in adoption, expansion, and renewals, so you and your team can succeed.

Services Automation Practice Playbook

Save time, reduce costs and scale internal resources through automation regardless of where you are in your CX journey.

Black Belt Training Academy – CX

Train and learn with a collection of self-paced modules designed to strengthen your expertise to target, create demand and effectively sell Cisco services and offers.

CX Glossary and FAQ

Familiarize yourself with all the CX terminology and definitions with a comprehensive glossary and learn answers to your frequently asked questions.