Product Returns & Replacements (RMA)

Our RMA numbers will be changing from 8 numbers (8XXXXXXX) to 9 numbers (8XXXXXXXX) in March 2019. To ensure this will be a smooth transition for you, please review your manual processes and in-house reporting and systems that contain our RMA numbers to ensure you will not be impacted by this change.

If you have any questions, please use our Help With RMAs form selecting ‘Product Return & Replacement (RMA)’ as the Tool and ‘Technical Issue’ as the category.

Create a RMA

Order and return failed hardware.

Search RMAs

Search by product name, serial number, and more.

Track your RMA

Check the status of your RMA.

Help with RMA Tools

Get help with a variety of service RMA tools.

Product Information

View product descriptions, notes and more.

Logistic Support Center

Contact the Logistics Support Center with questions about your RMAs.

Asset Recovery Contacts

Contact Assert Recovery for questions or concerns regarding RMA returns

Cisco Worldwide Contacts

Contact one of our Technical Assistance Centers around the globe.

Product Warranties

View how long a product is covered, who is entitled to warranties, and other information.

Arrange a Pickup

Print shipping labels and schedule a time for a carrier to pickup the return equipment.

Packaging Guidelines

Packaging instructions and considerations for products, batteries, and chemicals.

Customer Service Central

Manage customer service cases for help with new product orders, quotes, returns, deal support, service contracts and more.

Cisco Commerce Returns

Track the progress of your unused equipment returned for credit or replacement, and trade-ins.

Cisco Data Removal Policy

Cisco's general practices for handling products as part of Cisco’s return, repair, and disposal processes. Guidelines for customer removal of data before returning products.

Service and Support Descriptions

Services may be purchased directly from Cisco or through authorized channels of resale.